Complaint Form

Use this form below to submit your complaint to the commission's consumer protection team. If you are unable to complete the form, please email your complaint to consumer@utc.wa.gov.

Note: If you want to share your opinion about a rate increase, please use the public comment form instead.

The contents of this form, once submitted, may be subject to public disclosure under the Public Records Act (RCW 42.56). Personally identifying information included in railroad crew safety complaints submitted under RCW 81.61 is exempt from disclosure pursuant to RCW 42.56.330(9). Personally identifying information of certified participants in the address confidentiality program (RCW 40.24.030) is also exempt from disclosure.

Required fields are marked (Required*)

Your Information

First Name (Required*)

Last Name (Required*)

Select the confidentiality level of your complaint:

This complaint is NOT confidential

This is a railroad crew safety complaint submitted under RCW 81.61 that is exempt from public disclosure

I am a certified participant in the address confidentiality program under RCW 40.24.030

Service Address (Required*)

City (Required*)

State (Required*)

Zip (Required*)

County (Example: King, Spokane, Pierce, etc.) (Required*)

Home Phone (Format: XXX-XXX-XXXX) (Required*)

Alternate Phone (Format: XXX-XXX-XXXX)

Email Address (Format: name@email.com) (Required*)

Account Number

Is your service disconnected?

Scheduled Disconnect Date

Name of Utility or Transportation Company

Company Name (Required*)

Complaint Information

Please explain your complaint in detail: (Required*)

Have you spoken with the utility or transportation company?

If yes, what was the result?:

How can commission staff help you resolve your issue?:

Attachments

Files related to your complaint (limited to 10MB total):